Shipping & Delivery

1. Do you charge a delivery fee?

Members enjoy FREE delivery with min. $100 net spend. Non-members enjoy FREE delivery with min. $120 net spend. A delivery charge of $25 will be applied to orders below $100 (Members) & $120 (Non-members).

Your order will be delivered within 7 to 10 working days.


2. How long will it take for my order to arrive? 

Processing time for orders is 7 to 10 working days. Once the order has been processed and packaged, we will ship it using the following courier. 

  1. SingPost: Estimated shipping time for SingPost is typically 5 business days (depending on your location) 
  2. Qxpress: Estimated shipping time for Qxpress is 3 – 5 business days (depending on your location) 
  3. Lazada & Shopee: Orders will be fulfilled within 3 business days, and shipping is expected to take 2 business days. 

For international shipping, the estimated delivery time can vary depending on several factors. After your order has been processed and packaged, it will be shipped using SingPost. The estimated shipping time for SingPost to your destination is typically 4 – 6 weeks (about 1 and a half months).  


3. What shipping carriers do you use? 

Depending on your location and the shipping method you choose, we work with several trusted shipping carriers to ensure your orders are delivered efficiently and securely. 

  1. SingPost: Included Normal Post, Speedpost and using Smartpac Box. Normal Post is a cost-effective option, while Speedpost provides expedited delivery services. Smartpac Box offers added protection and tracking for your shipment.  
  2. Qxpress: They provide a reliable and efficient shipping service.  


4. Are your products available internationally? 

Yes, our products are available for international shipping. However, please note that international shipping charges may apply. We offer international shipping to select countries. Please contact our customer service team for more information. 


5. Can I track my order? 

The tracking services are currently unavailable for all orders. We apologize for any inconvenience caused by this limitation. However, rest assured that our team is working diligently to ensure a smooth and timely delivery of all the packages. You can reach out to our customer service team for further information about delivery status.


6. Can I change or update my order after it has been placed?

If your order has not yet been shipped, you can contact our customer service team to request changes or updates to your order. If it has already been shipped, please refer to our return policy for instructions on returning the product.


7. Why I do not receive free delivery at checkout even after I meet the minimum spend value?

Free delivery promotion is triggered based on final transaction value after deducting discounts/eVoucher/eCoupons as well as member bonus points redemption.