We provide returns for all regular priced items. Please take note of the following in order for your returns to be valid.
Returns must be in their original condition and packed in the original packaging, all tags intact and purchased directly from www.nurturecraft.com only in order to be eligible for return. Orders made with promotional codes, store credits, and sale items are not allowed for returns.
All returns must be mailed back via a trackable source such as SingPost’s registered mail or courier, and must reach us within 10 working days for local orders or 30 days for international orders, from the date you receive your item. We will not be liable for any lost returns that are not mailed back via a trackable source. The return will not be valid if we do not receive your parcel.
All returns must be sent back with the enclosed Return Form, filled in accordingly. We reserve the right to reject any returns with no Return Form enclosed. In the event that you have misplaced the form, please email us at [email protected] to request a copy.
Any additional shipping charges (E.g. International shipping fees and Express courier, etc) paid for the order will not be refunded or included in the credit note as this is not a compulsory initial charge in the order but optional as selected by the shopper.
All items will be inspected upon return. In the event that the item is found to be not suitable for return, the return will be rejected and returned to you with no store credits issued. Any additional postage/courier fees incurred in the process will have to be borne by the customer. Returns are accepted and processed via mailings strictly only. All shoppers are responsible for the postage costs incurred for the return.